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"Using simulation to evaluate call forecasting algorithms for inbound call ..."

Guilherme Steinmann, Paulo José de Freitas Filho (2013)

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DOI: 10.1109/WSC.2013.6721502

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-10

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  dblp key:
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  - https://dblp.org/rec/conf/wsc/SteinmannF13
Guilherme Steinmann, Paulo José de Freitas Filho:
Using simulation to evaluate call forecasting algorithms for inbound call center. WSC 2013: 1132-1139

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