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"Customer relations management: call center operations: routing heuristics ..."

Ger Koole, Auke Pot, Jerome Talim (2003)

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DOI: 10.1109/WSC.2003.1261637

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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  - https://dblp.org/rec/conf/wsc/KoolePT03
Ger Koole, Auke Pot, Jerome Talim:
Customer relations management: call center operations: routing heuristics for multi-skill call centers. WSC 2003: 1813-1816

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