""Refunds" or "Discounts"? Exploring the Compensation Framing Effect on ..."

Hongqing Sun, Dongjin He (2014)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2014-07-02

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Hongqing Sun, Dongjin He:
"Refunds" or "Discounts"? Exploring the Compensation Framing Effect on Consumer's Perceived Fairness of Online Service Recovery. WHICEB 2014: 90

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