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"Psychographic Matching between a Call Center Agent and a Customer."
Akihiro Kobayashi, Yuichi Ishikawa, Roberto Sebastian Legaspi (2021)
- Akihiro Kobayashi
, Yuichi Ishikawa
, Roberto Sebastian Legaspi:
Psychographic Matching between a Call Center Agent and a Customer. UMAP 2021: 229-234
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