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"Contact center load forecasting and operator schedule planning."

Kateryna Chernichenko, Anastasya Kapkanets, Taras Panchenko (2016)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2023-12-18

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  - electronic edition @ ceur-ws.org (open access)
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  dblp key:
  - conf/ukrprog/ChernichenkoKP16
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  persistent URL:
  - https://dblp.org/rec/conf/ukrprog/ChernichenkoKP16
Kateryna Chernichenko, Anastasya Kapkanets, Taras Panchenko:
Contact center load forecasting and operator schedule planning. UkrPROG 2016: 227-236

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