"Exploring the Impact of IT Service Management Process Improvement ..."

Marko Jäntti et al. (2013)

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DOI: 10.1007/978-3-642-38833-0_16

access: closed

type: Conference or Workshop Paper

metadata version: 2022-10-02

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Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel:
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE 2013: 176-187

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