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"Assessing the quality of the Indian Rail Services: Examining the ..."

M. Devi Prasad, B. Raja Shekhar (2010)

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DOI: 10.1109/SOLI.2010.5551587

access: closed

type: Conference or Workshop Paper

metadata version: 2022-10-02

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M. Devi Prasad, B. Raja Shekhar:
Assessing the quality of the Indian Rail Services: Examining the applicability of Grönroos model for developing Railqual. SOLI 2010: 161-164

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