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"Ursula or ariel?: is your help desk application evil or good in the eyes ..."

Dave Bradstreet, Mark Chast, Kristi Ziehl (2007)

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DOI: 10.1145/1294046.1294052

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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  dblp key:
  - conf/siguccs/BradstreetCZ07
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  - https://dblp.org/rec/conf/siguccs/BradstreetCZ07
Dave Bradstreet, Mark Chast, Kristi Ziehl:
Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff. SIGUCCS 2007: 21-23

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