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"Service Interaction Flow Analysis Technique for Service Personalization."
Olli Korhonen et al. (2017)
- Olli Korhonen
, Anna-Liisa Syrjänen, Marianne Kinnula
, Minna Isomursu, Kari Kuutti:
Service Interaction Flow Analysis Technique for Service Personalization. SCIS 2017: 83-97
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