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"Performance Analysis and Optimization of a Queueing Model for a ..."

Dequan Yue, Chunyan Li, Wuyi Yue (2015)

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DOI: 10.1007/978-3-319-22267-7_14

access: closed

type: Conference or Workshop Paper

metadata version: 2022-03-18

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  dblp key:
  - conf/qtna/YueLY15
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Dequan Yue, Chunyan Li, Wuyi Yue:
Performance Analysis and Optimization of a Queueing Model for a Multi-skill Call Center in M-Design. QTNA 2015: 153-162

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