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"Towards Continuous Customer Satisfaction and Experience Management: A ..."
Petri Kettunen et al. (2016)
- Petri Kettunen
, Mikko Ämmälä, Tanja Sauvola, Susanna Teppola, Jari Partanen
, Simo Rontti:
Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry. PROFES 2016: 598-608
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