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"Determinants of E-CRM in Influencing Customer Satisfaction."

Yan Liu, Changfeng Zhou, Ying-Wu Chen (2006)

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DOI: 10.1007/11801603_81

access: closed

type: Conference or Workshop Paper

metadata version: 2022-06-14

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  dblp key:
  - conf/pricai/LiuZC06
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  - https://dblp.org/rec/conf/pricai/LiuZC06
Yan Liu, Changfeng Zhou, Ying-Wu Chen:
Determinants of E-CRM in Influencing Customer Satisfaction. PRICAI 2006: 767-776

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