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"Offline and Online Channels for Customer Relationship Management: An ..."
Qiqi Jiang et al. (2013)
- Qiqi Jiang, Chuan-Hoo Tan, Jiayu Chi, Chee Wei Phang, Kwok Kee Wei:
Offline and Online Channels for Customer Relationship Management: An Investigation in the Inter-Organizational Context. PACIS 2013: 150
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