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"Customer support as a source of usability insight: why users call support ..."

Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit (2014)

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DOI: 10.1145/2639189.2639232

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit:
Customer support as a source of usability insight: why users call support after visiting self-service websites. NordiCHI 2014: 167-170

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