"Modeling IT support organizations using multiple-priority queues."

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi (2012)

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DOI: 10.1109/NOMS.2012.6211921

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-05

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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Modeling IT support organizations using multiple-priority queues. NOMS 2012: 377-384

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