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"Multi-Skill Call Center as a Grading from "Old" Telephony."

Manfred Schneps-Schneppe, Janis Sedols (2009)

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DOI: 10.1007/978-3-642-04190-7_15

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-26

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  - conf/new2an/Schneps-SchneppeS09
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  - https://dblp.org/rec/conf/new2an/Schneps-SchneppeS09
Manfred Schneps-Schneppe, Janis Sedols:
Multi-Skill Call Center as a Grading from "Old" Telephony. NEW2AN 2009: 154-167

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