"Designing a BPM for Maximizing Customer Satisfaction in the Absence of ..."

Felix Bollou, Nousheen Samuel, Naima Samuel (2010)

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type: Conference or Workshop Paper

metadata version: 2010-12-10

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  - https://dblp.org/rec/conf/msv/BollouSS10
Felix Bollou, Nousheen Samuel, Naima Samuel:
Designing a BPM for Maximizing Customer Satisfaction in the Absence of Proper Queue Discipline. MSV 2010: 357-362

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