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"A Service Quality Framework for Higher Education from the Perspective of ..."

Najwa Zulkefli, Lorna Uden (2012)

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DOI: 10.1007/978-3-642-30867-3_28

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Najwa Zulkefli, Lorna Uden:
A Service Quality Framework for Higher Education from the Perspective of Service Dominant Logic. KMO 2012: 307-317

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