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"Knowledge Management in Public Web Call Centres."

Vincenzo Ambriola, Silvia Bertagnini, Letizia Pratesi (2003)

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DOI: 10.1007/3-540-44836-5_20

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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  dblp key:
  - conf/kmgov/AmbriolaBP03
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Vincenzo Ambriola, Silvia Bertagnini, Letizia Pratesi:
Knowledge Management in Public Web Call Centres. KMGov 2003: 192-202

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