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"Examples of the application of the SERVQUAL and fuzzy SERVQUAL methods for ..."

Smetek Karolina, Strzelecka Agnieszka, Zawadzka Danuta (2023)

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DOI: 10.1016/J.PROCS.2023.10.439

access: open

type: Conference or Workshop Paper

metadata version: 2024-03-08

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  dblp key:
  - conf/kes/KarolinaAD23
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Smetek Karolina, Strzelecka Agnieszka, Zawadzka Danuta:
Examples of the application of the SERVQUAL and fuzzy SERVQUAL methods for the assessment of the quality of financial services in the field of Insurance coverage - as a factor determining the financial efficiency of entities from the Insurance sector. KES 2023: 4416-4423

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