"A New Metric-Based Approach for the Evaluation of Customer Satisfaction in ..."

Reiner R. Dumke, Cornelius Wille (2000)

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DOI: 10.1007/3-540-44704-0_15

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-25

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Reiner R. Dumke, Cornelius Wille:
A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area. IWSM 2000: 183-195

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