"Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer ..."

Munir Cochinwala et al. (2003)

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type: Conference or Workshop Paper

metadata version: 2003-03-24

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Munir Cochinwala, Namon Jackson, Hyong Sop Shim, Eric Sigman:
Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach. Integrated Network Management 2003: 425-437

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