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"Detecting Customer Queue "at-risk" Behaviors Based on Ethograms to ..."

Magali Dubosson et al. (2017)

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DOI: 10.1007/978-3-319-91764-1_2

access: closed

type: Conference or Workshop Paper

metadata version: 2020-10-25

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  dblp key:
  - conf/icsoc/DubossonFJW17
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  - https://dblp.org/rec/conf/icsoc/DubossonFJW17
Magali Dubosson, Emmanuel Fragnière, Nathalie Junod, Bettina Willaerts:
Detecting Customer Queue "at-risk" Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction. ICSOC Workshops 2017: 18-29

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