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"Automated Quality Assessment of Unstructured Resolution Text in IT Service ..."

Shivali Agarwal, Giriprasad Sridhara, Gargi Dasgupta (2016)

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DOI: 10.1007/978-3-319-46295-0_14

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-19

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Shivali Agarwal, Giriprasad Sridhara, Gargi Dasgupta:
Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems. ICSOC 2016: 221-235

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