"Sentiment Analysis-Based Chatbot System to Enhance Customer Satisfaction ..."

Anghelo Juipa, Luis Guzman, Edgar Diaz (2024)

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DOI: 10.5220/0012807200003764

access: closed

type: Conference or Workshop Paper

metadata version: 2024-09-05

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Anghelo Juipa, Luis Guzman, Edgar Diaz:
Sentiment Analysis-Based Chatbot System to Enhance Customer Satisfaction in Technical Support Complaints Service for Telecommunications Companies. ICSBT 2024: 28-36

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