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"The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived ..."
David Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli (2009)
- David Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli:
The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived Service Outcome on Online Customer Loyalty. ICIS 2009: 175
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