"Want Pudding? An Analytic Model of the Benefits and Constraints of Process ..."

Matt Wimble et al. (2010)

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type: Conference or Workshop Paper

metadata version: 2011-12-27

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Matt Wimble, Brian T. Pentland, Derek Hillison, John Tripp:
Want Pudding? An Analytic Model of the Benefits and Constraints of Process Standardization in Services. ICIS 2010: 170

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