"The Effect of Customers' Emotion on Service Recovery Strategy in IT ..."

Mun Kiat Sitoh, Huseyin Cavusoglu (2012)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2013-01-29

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Mun Kiat Sitoh, Huseyin Cavusoglu:
The Effect of Customers' Emotion on Service Recovery Strategy in IT Service Failures. ICIS 2012

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