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"Allocating Shared Resources Optimally for Call Center Operations and ..."
Abhijeet Ghoshal, Alok Gupta, Mani R. Subramani (2012)
- Abhijeet Ghoshal, Alok Gupta, Mani R. Subramani:
Allocating Shared Resources Optimally for Call Center Operations and Knowledge Management Activities. ICIS 2012
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