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"Emulating Empathetic Behavior in Online Service Encounters with ..."
Stephan Diederich et al. (2019)
- Stephan Diederich, Max Janssen-Müller, Alfred Benedikt Brendel, Stefan Morana:
Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses: Insights from an Experiment with a Conversational Agent. ICIS 2019
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