"Understanding Service Quality and Customer Churn by Process Discovery for ..."

Edward M. L. Peters, Guido Dedene, Jonas Poelmans (2013)

> Home

Details and statistics

DOI: 10.1109/ICDMW.2013.65

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

- view
  authority control:
- export record
  dblp key:
  - conf/icdm/PetersDP13
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/icdm/PetersDP13
Edward M. L. Peters, Guido Dedene, Jonas Poelmans:
Understanding Service Quality and Customer Churn by Process Discovery for a Multi-National Banking Contact Center. ICDM Workshops 2013: 228-233

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.