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"Integrating SERVQUAL and Importance-Performance Analysis for Assessing ..."

I-Chang Tsai, Chung-Han Yeh (2015)

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DOI: 10.1109/ICALT.2015.8

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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  dblp key:
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  - https://dblp.org/rec/conf/icalt/TsaiY15
I-Chang Tsai, Chung-Han Yeh:
Integrating SERVQUAL and Importance-Performance Analysis for Assessing Smart Campus Service Quality: A Case Study of an English Training Programme in Vietnam. ICALT 2015: 436-440

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