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"Integrating SERVQUAL and Importance-Performance Analysis for Assessing ..."
I-Chang Tsai, Chung-Han Yeh (2015)
- I-Chang Tsai, Chung-Han Yeh:
Integrating SERVQUAL and Importance-Performance Analysis for Assessing Smart Campus Service Quality: A Case Study of an English Training Programme in Vietnam. ICALT 2015: 436-440
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