"Enhancing Customer Satisfaction Analysis with a Machine Learning Approach: ..."

Qiang Wei et al. (2020)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-04

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Qiang Wei, Xiaowei Shi, Quan Li, Guoqing Chen:
Enhancing Customer Satisfaction Analysis with a Machine Learning Approach: From a Perspective of Matching Customer Comment and Agent Note. HICSS 2020: 1-10

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