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"Document Based Process Improvement in the Public Sector: Settling for the ..."
Jaap J. M. Uijlenbroek, Henk G. Sol (1997)
- Jaap J. M. Uijlenbroek, Henk G. Sol:
Document Based Process Improvement in the Public Sector: Settling for the second best is the best you can do. HICSS (6) 1997: 107-117
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