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"Cognitive and Emotional Load Influence Response Time of Service Agents: A ..."

Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov (2019)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-04

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  dblp key:
  - conf/hicss/RafaeliAY19
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  persistent URL:
  - https://dblp.org/rec/conf/hicss/RafaeliAY19
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov:
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. HICSS 2019: 1-10

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