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"Online Services, Customer Characteristics and Usability Requirements."
Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Weiss (2008)
- Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Weiss:
Online Services, Customer Characteristics and Usability Requirements. HICSS 2008: 33
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