"Enabling and Measuring Electronic Customer Relationship Management Readiness."

Dawn N. Jutla, James Craig, Peter Bodorik (2001)

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DOI: 10.1109/HICSS.2001.927054

access: closed

type: Conference or Workshop Paper

metadata version: 2024-10-06

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Dawn N. Jutla, James Craig, Peter Bodorik:
Enabling and Measuring Electronic Customer Relationship Management Readiness. HICSS 2001

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