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""Help! I Have a Problem" - Differences between a Humanlike and Robot-like ..."
Anne Fota et al. (2022)
- Anne Fota, Katja Wagner, Tobias Roeding, Hanna Schramm-Klein:
"Help! I Have a Problem" - Differences between a Humanlike and Robot-like Chatbot Avatar in Complaint Management. HICSS 2022: 1-10
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