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"The Impact of Service Failure Controllability and Relationship Strength on ..."

Frederike von Aswege, Jan Kemper, Malte Brettel (2018)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-04

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  - conf/hicss/AswegeKB18
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  - https://dblp.org/rec/conf/hicss/AswegeKB18
Frederike von Aswege, Jan Kemper, Malte Brettel:
The Impact of Service Failure Controllability and Relationship Strength on Post-Complaint Consumer Behavior - An Empirical Analysis. HICSS 2018: 1-10

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