"Implementation of Information Technology in Call Centers."

T. Ristimäki, Tuula Leino, P. Huuhtanen (1999)

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type: Conference or Workshop Paper

metadata version: 2010-12-29

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T. Ristimäki, Tuula Leino, P. Huuhtanen:
Implementation of Information Technology in Call Centers. HCI (1) 1999: 6-10

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