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"Defining Requirements for the Development of Useful and Usable Chatbots: ..."
Malu Mafra et al. (2022)
- Malu Mafra
, Kennedy Nunes
, Adailton Castro
, Adriana Lopes
, Ana Carolina Oran
, Geraldo Braz Junior
, João Almeida
, Anselmo Cardoso de Paiva
, Aristófanes C. Silva
, Simara Rocha
, Davi Viana
, Aurea Melo
, Raimundo S. Barreto
, Luis Rivero
:
Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry. HCI (3) 2022: 479-493
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