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"Improving the Predictive Validity of NPS in Customer Satisfaction Surveys."

Gang Huang, Huai-lin Wang (2014)

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DOI: 10.1007/978-3-319-07308-8_44

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Gang Huang, Huai-lin Wang:
Improving the Predictive Validity of NPS in Customer Satisfaction Surveys. HCI (19) 2014: 458-469

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