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"Ordered Weighted Average Operators in the SERVQUAL and SERVPERF Scales."

Diego Baez Palencia et al. (2022)

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DOI: 10.1016/J.PROCS.2022.07.061

access: closed

type: Conference or Workshop Paper

metadata version: 2024-04-18

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  dblp key:
  - conf/fnc/PalenciaJCRS22
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  - https://dblp.org/rec/conf/fnc/PalenciaJCRS22
Diego Baez Palencia, Juan Mariño Jiménez, Ernesto León-Castro, Reynier Israel Ramírez Molina, Giselle Pinochet Sánchez:
Ordered Weighted Average Operators in the SERVQUAL and SERVPERF Scales. FNC/MobiSPC/SEIT 2022: 456-460

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