"Role of Service Management in Service Interaction Handling in an IN ..."

Panos Georgatsos, Tjeerd Nauta, Hugo Velthuijsen (1997)

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type: Conference or Workshop Paper

metadata version: 2004-11-16

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Panos Georgatsos, Tjeerd Nauta, Hugo Velthuijsen:
Role of Service Management in Service Interaction Handling in an IN Environment. FIW 1997: 213-225

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