"ISO/IEC 15504-5 Best Practices for IT Service Management."

Antoni Lluís Mesquida, Antònia Mas Picahaco (2011)

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DOI: 10.1007/978-3-642-22206-1_2

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Antoni Lluís Mesquida, Antònia Mas Picahaco:
ISO/IEC 15504-5 Best Practices for IT Service Management. EuroSPI 2011: 14-24

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