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"Towards a Maturity Model for IT Service Management Applied to Small and ..."

Renato Ferraz Machado, Sheila S. Reinehr, Andreia Malucelli (2012)

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DOI: 10.1007/978-3-642-31199-4_14

access: closed

type: Conference or Workshop Paper

metadata version: 2019-09-25

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  dblp key:
  - conf/eurospi/MachadoRM12
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  - https://dblp.org/rec/conf/eurospi/MachadoRM12
Renato Ferraz Machado, Sheila S. Reinehr, Andreia Malucelli:
Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises. EuroSPI 2012: 157-168

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