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"Establishing a Continual Service Improvement Model: A Case Study."

Sanna Heikkinen, Marko Jäntti (2012)

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DOI: 10.1007/978-3-642-31199-4_6

access: closed

type: Conference or Workshop Paper

metadata version: 2022-10-02

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  - conf/eurospi/HeikkinenJ12
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  - https://dblp.org/rec/conf/eurospi/HeikkinenJ12
Sanna Heikkinen, Marko Jäntti:
Establishing a Continual Service Improvement Model: A Case Study. EuroSPI 2012: 61-72

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