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"Defining, measuring and monitoring IT service goals and strategies: ..."
Bianca Trinkenreich et al. (2018)
- Bianca Trinkenreich, Tayana Conte
, Monalessa Perini Barcellos
, Gleison Santos:
Defining, measuring and monitoring IT service goals and strategies: preliminary results and pitfalls from a qualitative study with IT service managers. ESEM 2018: 35:1-35:10
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