"Driving Change Through Interdependent Routines - How Citizen-Centric and ..."

Maria Booth, Ida Lindgren (2025)

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DOI: 10.1007/978-3-032-02515-9_17

access: closed

type: Conference or Workshop Paper

metadata version: 2025-09-11

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Maria Booth, Ida Lindgren:
Driving Change Through Interdependent Routines - How Citizen-Centric and Data-Driven Contact Centers Initiate Change Across Intraorganizational Boundaries. ePart 2025: 272-287

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