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"Hotel Responses to Guests' Online Reviews: An Exploratory Study on ..."

Angelo Bonfanti, Vania Vigolo, Francesca Negri (2016)

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DOI: 10.1007/978-3-319-28231-2_29

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Angelo Bonfanti, Vania Vigolo, Francesca Negri:
Hotel Responses to Guests' Online Reviews: An Exploratory Study on Communication Styles. ENTER 2016: 397-409

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